Shells.com offers a risk-free 7-day Money-back Guarantee! So if you have purchased your new Shells™ within this time frame, please chat with us to get you started on your refund!
There are certain conditions which do not qualify for refunds to prevent abuse. These are:
- You account is over 7 days old.
- Your account auto renewed and you are requesting a refund of the renewal charge.
- You have received a refund within the last 3 months.
- Your account has been terminated by Shells.com due to breach of the Terms of Service.
Please Note: Refund requests must be requested by the Support portal. We cannot action a refund request via live chat and you will be referred to submit a ticket should you contact support via live chat for a refund. If the transaction ID is not supplied in the original contact, Customer Support will ask for the transaction ID to verify the account holder. No refund will be actioned without verification and if 2 days passes after a verification request, we will close the refund request accordingly due to no contact.
Refunds for accounts generated through the Apple Store (iOS) or Google Play (Android) need to request a refund using the relevant platform. Customer Support cannot give refunds to account generated using these platforms as per the Terms of Service of the platforms.
However, if it is past this time frame a refund is no longer possible, instead, you may cancel your Shells™ subscription anytime from your Shells™ console, and you will no longer be charged for the next billing cycle.