If you're experiencing any issues with your shell, whether it be no audio, frozen screen, wrong configuration, etc. please perform these steps in the order they're listed to correct the issue.
1. Stop and restart your Shell (virtual machine)
How to stop and restart your Shell
2. Reinstall your Shell
3. Contact Support
If the issue persists even after performing both steps, please open a ticket so we can help you resolve the issue.
Please sign in to leave a comment.